Online Programs Support Services
In addition to University Support Services, there are program-specific services available to students enrolled in an online program.
Orientation for Online Programs
Online learning can be overwhelming, especially when beginning your studies. Dedicated staff guides students through accessing Norwich resources, including school email and online classrooms. The Orientation course provides practice in navigating the Learning Management System to access assignments, submit discussions, and how to contact an instructor. The Orientation course is available throughout the program and it is consistently updated with the most current University policies, technology upgrades, and important contact information.
Professional Student Support and Advising
Student Support Advisors (SSA) are a resource throughout the student experience being the primary point of contact for student registrations, degree planning, classroom support, transfer credit, and general information; such as the facilitation of conversations regarding the use of military benefits, financial aid, or paying bills. The SSA is here to help with all the administrative pieces so that students can focus on being a student! Student Support Advisors are available for appointment by phone, email, or virtual meeting.
Tutoring Support
Online undergraduate students have no-cost access to tutoring support through Tutor.com. Tutor.com offers professional tutoring in over 250 subject areas.
Math Support
Norwich University requires an ALEKS Placement, Preparation, and Learning (ALEKS PPL) Assessment for undergraduate students, to determine readiness for mathematics courses. ALEKS PPL is a web-based program that uses artificial intelligence to map a student’s strengths and weaknesses. After the Placement Assessment, an individualized Prep and Learning Module is available for students to refresh their knowledge on forgotten topics. Students then have the opportunity to reassess and improve their placement. Norwich University encourages each student to spend time in the Prep and Learning Module, even if the desired score is achieved, because time spent in ALEKS will ultimately lead to better preparation and improved grades.
Writing Support
Students in an online undergraduate program have no-cost access to online writing tools and services including the full version of Grammarly and writing tutoring through Tutor.com.
Graduate Writing Center – The Writing Center is open to all registered online graduate program students. The Writing Center, operated within the online learning management system, provides students with a curated list of tips, links, videos, and other information to support students. The focal point of the Writing Center is the network of alumni volunteers who work with current students one-on-one in a mentor-type fashion through the Writing Fellow network. Writing Fellows work with students at the student's level with the background knowledge gained from completing a program at Norwich themselves. The feedback in these relationships improves student performance and builds lasting bonds between current students and alumni.